Making genuine connections and maximising your asset
The word ‘lettings’ often has poor associations in the property industry. At Ralph James however, we’ve reinvigorated the entire rental process with a hands-on approach. Ours is an agency that forges trusting, transparent and long-lasting relationships with clients.
Landlords
Select a service to suit you.
We support our landlords with a series of tailor-made service packages. You can choose to have as much or as little contact with your tenants as your time allows for. From taking care of the absolute essentials such as effective marketing and initial admin, to taking tenant care out of your hands completely. Simply select the service level that works for you.
1 month’s rent + VAT
Just the essentials. We’ll guide you through each initial step, from marketing your property and building your presence on sales portals, to meeting and processing your new tenant.
It includes:
• Professional photography and HD video content.
• Listings on all major portals.
• Accompanied viewings.
• Processing of all tenant ID.
• Collection of initial tenancy fees.*
* We use the Tenancy Deposit Scheme (TDS) to register and protect all deposits which are capped at 5 weeks rent. Membership No. EW67848.
Recurring monthly 10% +VAT – Reduces upfront costs
Recurring annually 8.5% +VAT – Reduces overall costs
Continued support. Following the initial set up, we’ll be there on a regular basis to collect rent payments and ensure standard charges are taken care of.
It includes:
• Professional photography and HD video content.
• Listings on all major portals.
• Accompanied viewings,
• Processing of all tenant ID
• Collection of initial tenancy fees.*
• Booking of any pre-tenancy works.
• Rent collection.
• Payment of service charges and ground rent.
• Tax payment support for non-resident landlords.
Recurring monthly 14% +VAT – Reduces upfront costs
Recurring annually 12% +VAT – Reduces overall costs
All encompassing. Our most comprehensive service package means that, although you have very little contact with your tenant, they still get the most attentive care.
It includes:
• Professional photography and HD video content.
• Listings on all major portals.
• Accompanied viewings.
• Processing of all tenant ID.
• Collection of initial tenancy fees.*
• Booking of any pre-tenancy works.
• Rent collection
• Payment of service charges and ground rent
• Tax payment support for non-resident landlords.
• An out-of-hours emergency number
• Maintenance works.
• Tenancy renewals.
• Deposit negotiations.
• Property inspections and safety checks.
No surprise charges. We’re always upfront about our service costs. Here’s breakdown of the additional fees you can expect as a landlord.
Check-in/Check-out inventory: From £80 +VAT
Tenancy Agreement: £200.00 +VAT
Tenant References: £25.00 +VAT per tenant
Property inspections: from £80.00 +VAT*
Tenancy renewal: From £125.00 +VAT
Update to utilities at tenancy start/end: £12.00 +VAT per company**
Keys cut: £10 +VAT per set plus the total cost of keys cut.
Agent call out: £30 +VAT
Paper statement: £5 +VAT
*Initial inspection included in Fully Managed service.
**Included in Fully Managed service.
Tenants
Find your ideal luxury home and rent with ease.
At Ralph James, we’re completely transparent about our service charges with no hidden extras. Here’s a breakdown of the payments you can expect during your tenancy:
Monthly rent charges.
Holding Deposit: capped at one weeks’ rent.
Deposit: A maximum of 5-weeks rent – increasing to 6 weeks for properties with rent over £50,000 per year.
You can only be charged a late payment fee once you’re 14 days late with rent.
Default fee for rent payment after 14 days: no more than 3% APR above the Bank of England base rate. You can only be charged by your landlord or agent, not both.
Default charges for lost keys or security fobs will be a reasonable cost for replacement only.
A landlord or agent is entitled to charge up to £50 for the administration involved in amending the tenancy agreement or the amount of their reasonable costs, if that is higher.
You can be charged if your landlord or agent agree to let you end your tenancy early or you leave without notice. Early termination charges, when requested by tenant can only cover loss incurred by your landlord or your agent’s reasonable costs.
Bill payments including, utilities, TV licence, council tax and energy efficiency charges.
Ralph James are members of The Property Ombudsman scheme.
Our Lettings Manager caught up with Sophie and Jack for a little house tour, a coffee and a catch up this week.
We think it’s important to be transparent, and what better way to demonstrate what it’s truly like to rent in Redhill, than from someone who currently is?
Click the image to view the journal.
Unique marketing strategies
There’s a reason why our digital presence is so highly regarded.
We have the most engaging agent-owned social media, in our areas. Not only do we present our premium homes to the highest aesthetic quality, but you’ll get to know our team of property experts who shine both on and off camera.
19k+ followers on Instagram
Our in-house social media team build reach by sharing our passions, projects and properties, tailored to our audience.
Extensive Market Presence
We increase exposure by listing on major portals, including RightMove, Zoopla & onthemarket.com. Along with features in our own newspaper, R&R Today.
Community & Connections
We are active members within our communities, supporting local schools, teams, business guilds and charities. Head over to our Journal to find out more.
Local real estate experts
Our attention to detail and committed personal service never falters.
We know that life can’t always fit into a working day; instead, we fit to your schedule. Our doors stay open later and on weekends. Plus, our agents are available to reach outside of office hours.
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